Absolutely! We offer customization services for all our machines, including adding your logo or other branding elements upon request. Additionally, if you require a machine with specific functionalities not currently featured on our website, please feel free to reach out to our customer service team for a personalized quote and to discuss your unique needs.

Yes, with every purchase of our equipment, we include a professional personal online training session. Additionally, we offer free instructional videos for you to review at your convenience. Should you have any questions during later use, our after-sales customer service team is always available to assist you.

Depending on your product and delivery address, we will select the courier/forwarder offering the best value and service. Alternatively, we can also ship the goods via your designated courier/ forwarder.

After your order is processed and dispatched, we will send you a notification email that includes a tracking number or shipping details. You can track your order on the respective courier's or forwarder's website. Please note that the specifics of the tracking and the frequency of updates are subject to the information provided by the courier or forwarder.

The delivery time for your order is influenced by various factors, such as the selected shipping method, your geographical location, the speed of local customs clearance, and any special customization requests for your equipment. Typically, for our standard products, the expected Estimated Time of Arrival (ETA) is around 20-25 business days. Orders are generally processed within 5 business days. After processing, the estimated delivery time may vary from a few days to several weeks. For more specific details or assistance, please don't hesitate to contact our customer service team.

At Luxient, while we cannot be held responsible for packages that are lost, stolen, or damaged during transit under the care of third-party couriers, we highly recommend that you consider purchasing shipping insurance at the time of dispatch. This insurance can provide compensation for any losses or damages as per the terms of the carrier. Consequently, we are unable to offer automatic refunds for such occurrences. However, in the event of loss, theft, or damage, we are committed to assisting you in filing a claim with the relevant courier, including helping with the necessary documentation. Our team strives to ensure your satisfaction and will do our best to resolve these matters.